usually, when we hear “game law”, our first thought is: Here we go again with some politician trying to “save our kids” from “violent games”. This time, it’s different.

Alex Edwards was a subscriber to Final Fantasy XI online, and decided to cancel his subscription. Only he couldn’t find a way to do it. There was no phone number to call, no online option to cancel.

The post on kotaku doesn’t mention if there was a way to contact customer service, and if so, whether they tried that.

In the end, they got a number off the credit card bill and were finally able to cancel the service. This has led to an amendment in the Consumer Fraud and Deceptive Business Practices Act. If an online gaming service with recurring billing has Illinois customers, the service must provide a secure online method of cancellation.

No doubt just about every online game has customers in Illinois, so it’s likely this applies to all of them. How many will actually be affected is another matter.

It seems strange to me that a service wouldn’t have some upfront method of cancellation. Then again, as everyone knows, I don’t play any of these games. Perhaps this Final Fantasy XI business is par for the course (or used to be)?

If you played some online game and then decided to cancel, did you run into problems? Was it easy or hard to drop the subscription? Could you do it online or did you have to jump through hoops?

Illinois Game Law Amendment on kotaku